Services offered

At Sovereign Services we follow collaborative working with our clients through our partnership based approach. It enables us to work as an extended team of our clients. We work towards bringing in additional valuable ideas to improve collaboration and innovation to our services. Also our tried and tested processes and use of latest technology have made us a preferred Business process outsourcing partner to our clients.

Our Clients hire us to professionally scale up and grow their businesses in a seamless manner. We have gained the trust of clients in various sectors like Telecom, Banking and E-Commerce to name a few. Our qualified team of experts help in enabling quick turnarounds and faster deployments for you

Customers are the backbone for any business. Our core competence is in managing our client’s customers at various stages of their Lifecycle. Which includes:-

Customer Acquisition

Our customer acquisition strategy is aligned with buyer’s and company’s perspectives.This helps companies with faster onboarding and better customer engagement leading to goodwill and loyalty with the existing customers.
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Customer Delivery

We focus on enabling service delivery meeting the exacting needs of each process and then exceeding their expectations. We work on understanding the process objectives ,identifying the customer needs, and enabling error free services.
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Market Research

Having conducted channel and customer outreach and engagement activities, our team is your partner of choice for Market research and outcalling activities. Our team’s strong understanding of consumers and target audiences is our differentiator.
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Customer Account Maintenance

Our Customer account management team understands your customer Lifecycle to facilitate each stage ,be it Onboarding, Collections, engagement, upselling,retention or exit management.
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Our Unique Capabilities

We provide customized solutions to our clients. Our modular organization structure helps our teams to work as an extended arm for our clients. It enables us the flexibility to align with each client’s requirement. In addition, our ability to scale up faster basis requirements from our clients acts as a huge value enabler for our clients. As a partner of trust with our clients, we offer significant flexibility in resourcing to meet unanticipated changes in activity levels.

Our Success Stories

In these last  5 years we have built a strong team of  professionals who are relentlessly working with our Clients. Few of our wins acknowledged by our clients are:
  • Reducing retailer rejections for a retail assisted E com major
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  • Increasing win backs for a telecom major
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Get in touch and learn how we can help

We’re here to help and answer any question you might have. We look forward to hearing from you
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